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Frequently Asked Questions

Check below if you have any questions relating to your garage door or opener.

C.H.I. is located in Arthur, Illinois, a small community in east central Illinois. All of their products are manufactured in Arthur and shipped all across the USA and Canada.

Yes, we offer an extended warranty on some models. All premium steel doors are available with a Lifetime Package. In addition to the standard warranty on the sections, we added a limited Lifetime Warranty to the original homeowner on all hardware, springs and track.

Yes, you can repaint your C.H.I. door if necessary. You can download painting instructions here:
Steel doors
Overlay Carriage House doors
High Definition Fiberglass doors

Yes we do. Click here to access our recommended preventive maintenance schedule.

Click here to access a digital copy of the C.H.I. owner's manual.

Yes we do have installation instructions. Click here to access a digital copy of the residential installation instructions.

You can replace just one section if needed. Contact us for assistance.

1 to 2 times a year should be sufficient. Most multi-purpose spray lubricants will work. Do not use WD-40 or any grease.

Once every 1-2 years should be sufficient, or at first sign of squeaking. For a belt drive opener, use low temperature lithium grease on the belt, particularly near the sprocket atop the motor head. Also grease the long black rail that stretches from the motor head to the wall in order to minimize friction between the carriage and the rail. The same goes for chain openers.


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